A Cbe esta a recrutar para o seu cliente

• Matric / Grade 12 
• A+ Certification 
• N+ Certification 
• Microsoft Certification (MCP, MCDST, MCITP certification) OR 
• Relevant Diploma / Degree in Information Technology
• MS Windows Server 2012, 2016, 2019 
• MS Windows 10 & 11 
• MS Exchange Online (M365) 
• MS SQL 2008 R2 or later 
• Active Directory Administration 
• DNS 
• DHCP 
• Microsoft 365 Administration 
• SharePoint Administration 
• Administration of various Security/Antivirus/Firewall Portal

• Serve as the first point of contact for customers seeking technical assistance over the phone, email or What’s app. 
• Perform remote troubleshooting through diagnostic techniques and pertinent questions. 
• Determine the best solution based on the issue and details provided by customers. 
• Walk the customer through the problem-solving process. 
• Direct unresolved issues to the next level of support personnel. 
• Provide On-Site Support to clients where necessary. 
• Provide accurate information on IT products or services. 
• Record events and problems and their resolution in Help desk Software. 
• Follow-up and update customer status and information.