Description


A Distributor Centre Supervisor is responsible for the overall development and performance of the Distributor Centre and employees, ensuring quality service, and a well operated business. ● Make sure that the needs of our Distributors are being satisfied. ● To provide excellent Distributor Service and to promote this idea throughout the organization. ● Manage, administrate and maintain the efficient flow of Distributor Services. ● Support company’s Distributors, Executive Management and Distribution Centres.

Requirements


· Thorough knowledge of the company’s Business, Marketing Plan and products is essential · Previous Management/Supervisory experience will be essential – minimum 2 Years · Excellent time-management, analytical and problem-solving skills · Excellent communication and service skills · Computer literate – Excel & Word essential · Good command of English – both verbal and written · Minimum Grade 12 certificate · Diploma in Retail or Public Relations an advantage · Customer Focused · Tracking Budget Expenses · Vendor Relationships · Market Knowledge · Be able to read, write and speak African Languages – An Advantage Behavioural Skills · Excellent communication, teamwork and relationship building skills · Excellent Interpersonal skills · Must be detail orientated · Efficient time management skills and the ability to handle concurrent deadline pressure · Excellent planning and organising skills · Must be dependable and conscientious · Comply with utmost integrity · Confidentiality ethics · Emotional Intelligent and Mature · Should be able to lead, motivate and relate well to people · A self-disciplined, positive, a good team member and have a good judge of character · Tactfulness, honesty, high sense of responsible, methodical and well organised · A calm, good listener and be able to accept criticism and achievement-focused individual · Follow procedures and are able to use your own initiative · Co-operation and assistance given to other departments · Self-motivated, strong assertive individual · Results Driven

Functions


· President Team - Customer Service · Courier Accounts · Courier Service Issues · Weekly Distributor Centre Check Lists · Distributor Centre Balancing · Distributor Centre Over & Under · Unidentified Payments · Authorizing & handling Queries · Month End, Pooling & Packing · Assist with Events · Invoice and Id Card re-prints · System Maintenance, Requests &/or Updates · Distributor Centre - Warehouse Operation · Distributor Centre - Distributor Services Operation · Ensures the smooth running of the Distributor Centre · Meet daily deadlines with processing of orders – before 12 and other · Assist Distributor Centre Manager to meet monthly deadlines with month end results · Ensure all department/Distributor Centre policies and procedures are followed · Maintains a high standard of query handling in Distributor Centre · Maintains and improves Distributor/Customer service levels · Sets individual targets and goals · Manages the profitability of the Distributor Centre · Ensures that Distributor/Customer service levels are achieved · Writes monthly reports on the progress of the Distributor Centre · Advises and consults with Distributors · Lead and motivate employees · Highly involved with staff training and development · Manages the performance and development of staff · Ensure that all Safety Rules and Regulations are adhered to. · Applying all Disciplinary Policies and Procedures · Controlling and maintenance of Distributor Centre equipment. · Daily planning and work allocation. · Controlling of stock and stock figures. · Updating of Policies and Procedures when required. · Reporting any discrepancies and irregularities to Distributor Relations Director · To follow all reasonable instructions given to you by management · Processing of orders and queries as per Standard Operating Procedures when required · Perform any ad hoc duties from time to time · Lock and unlock of Distributor Centre · Be involved with Company Events · Will be required to set up, facilitate and manage certain events at the specific centre. · Completes DC operational requirements by scheduling and assigning employees; following up on work results. · Maintains store staff by recruiting, selecting, orienting, and training employees. · Maintains DC results by coaching, counselling, and disciplining employees; planning, monitoring, and appraising job results. · Achieves financial objectives by managing certain expenditures; analysing variances; initiating corrective actions. · Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements. · Ensures availability of product and services by approving contracts; maintaining inventories. · Markets merchandise by studying advertising, sales promotion, and display plans; analysing operating and financial statements for profitability ratios. · Secures merchandise by implementing security systems and measures. · Protects employees and customers by providing a safe and clean DC environment. · Maintains the stability and reputation of the DC by complying with legal requirements. · Maintains professional and technical knowledge Maintains operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures. · Contributes to team effort by accomplishing related results as needed. · Responsible for overall coordination and evaluation of the Warehouse within the DC · Perform and manage cycle counts · Engages in daily tasks including process improvement, inventory control, controlling and monitoring goals · Trains new and existing staff on effective inventory techniques and daily tasks · Conducts on-site inspections to evaluate and coach team members to ensure adherence to safety standards, such as proper stacking/ packing techniques · Responsible for monitoring, continuous improvement and reporting performance to upper management · Plans layout of Warehouse and other storage areas · Approves all inventory adjustments made by Warehouse Staff

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